Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of food items during shipping?
All perishable goods are packed in temperature-controlled insulated liners with non-toxic gel ice packs to ensure they arrive at your doorstep in peak condition.
Can I customize a gift basket with specific items?
Yes! We offer a 'Build Your Own' feature on our website, or you can contact our concierge team for bespoke corporate gifting solutions.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Absolutely. We have dedicated sections for gluten-free, vegan, and nut-free gourmet treats. Please check the 'Dietary Needs' filter on our shop page.
How long will it take for my gift to be delivered?
Standard shipping typically takes 3-5 business days. We also offer expedited overnight shipping for last-minute gifts, provided the order is placed before 2:00 PM EST.
Do you include a receipt or invoice inside the gift package?
Since most of our orders are gifts, we never include pricing information or physical invoices inside the box. You will receive your receipt via email only.